Complimentary gift wrapping · Free worldwide shipping over $75
Help Center
Can't find your answer? Email us at support@faruzo.com.
Enter your engraving text and choose any options right on the product page. We craft your piece exactly as you enter it — so please double-check spelling before you check out.
We use premium 14k gold, gold vermeil, rose gold and sterling silver. All pieces are nickel-free and hypoallergenic.
Because everything is made to order, most pieces are crafted within 2–5 business days, then shipped by your chosen method. The estimate is shown on each product.
Yes — we ship internationally, with free worldwide shipping on orders over $75.
Personalized pieces are made just for you and are generally non-returnable, but they are covered by our craftsmanship guarantee. Non-personalized items can be returned within 30 days.
Size guidance is shown on each product page, and most chains are adjustable. If you are unsure, email us and we will help.
With proper care, our metals resist tarnishing. Keep pieces dry, avoid perfume and chemicals, and store them in the pouch provided.
Remove jewelry before showering, swimming or applying lotion, and gently polish with a soft cloth to keep it shining.
Yes — you'll receive a tracking link by email as soon as your order ships.
Every FARUZO order arrives in our signature gift box, ready to give.
We accept major credit cards and secure checkout through Shopify.
Email support@faruzo.com right away. If we haven’t started crafting your piece yet, we’ll happily correct it.
Email us any time at support@faruzo.com — we reply within one business day.